For more than a decade, Datto has provided stability for companies of all sizes by securing their essential business data, most notably through their data backup and disaster recovery solutions. They’re relied on by tens of thousands of world’s fastest growing companies, and protect the essential business data generated by customers including Microsoft Office 365, Google Apps, and Salesforce.
Because of the nature of Datto’s work, it’s important for their engineering teams to be able to consistently set and meet deadlines. "Management’s goal is to bake predictability into our process," says Benjamin De Point, Senior Director of Software Engineering.
Not long after being promoted to Sr. Director, De Point began to notice recurring friction points around delivery. Towards the end of every two-week sprint, there would be a flurry of activity and high stress. "We were experiencing bottlenecks toward the end of every sprint," De Point recalls, "but it was unclear to everyone as to why."
De Point takes a data-driven approach solving problems, so he believed concrete data could help complete the picture of individual and team performance. But the tooling he used to examine the problem fell short of providing any actionable insights.